Dashboard
Technician home screen with work list, orders, customers and equipment.
Partner Solution
itmX crm suite by itmX GmbH
The itmX crm suite is a fully SAP-integrated CRM solution that gives marketing, sales, service and commerce teams a real-time 360° view of the customer. Built with Neptune and integrated with SAP ECC or SAP S/4HANA, it combines the power of SAP with a CRM experience that fits seamlessly into the Microsoft 365 environment your teams already work in. Customer data and customer processes stay directly in view, whether you are in Outlook, Teams or SharePoint.
What Sets the itmX
crm suite Apart?
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Positioned by itmX as the only fully SAP-integrated CRM for SAP ECC or SAP S/4HANA
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Seamless integration with Microsoft 365 and Microsoft Azure, including Outlook, Teams and SharePoint
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AI-supported processes that make sales activities more productive
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Real-time 360° customer view across marketing, sales, service and commerce
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Modular by design, so the suite is tailored to your requirements
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Backed by itmX, part of NTT DATA Business Solutions
Pain Points and Benefits
The Problem It Solves, and What You Get.
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Fragmented Customer Data: Customer information is spread across SAP ECC or SAP S/4HANA, CRM and Microsoft 365, making a real-time 360° customer view difficult.
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Limited Mobile Access to SAP Customer Data: Sales and service teams need access to relevant SAP and CRM data wherever they work, not just when they are at their desks.
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Too Much Manual Work and System Switching: Teams lose valuable time switching between SAP, CRM, Outlook, Teams and other tools instead of focusing on customers and sales.
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Seamless System Integration
Connect SAP, CRM and Microsoft 365 without switching between disconnected systems. -
More Efficient Sales Processes
Reduce administrative effort and give sales teams more time to sell. -
Real-Time Visibility
Maintain a clear view of leads, opportunities and customer activities. -
Global Sales Management
Track KPIs, forecasts and sales activities in real time. -
Mobile Customer Access
Give teams access to relevant customer information wherever they work. -
AI-Powered Sales Automation
Use intelligent workflows to automate processes and help accelerate sales cycles.
The Solution
One Suite for the Full Customer Journey.
The itmX crm suite combines SAP with a modern CRM experience that integrates seamlessly into Microsoft 365. Fully integrated with SAP ECC and SAP S/4HANA, it gives teams direct access to customer data and processes within the tools they use every day.
Thanks to its modular design, the suite is tailored precisely to your requirements in marketing, sales, service and commerce, with a real-time 360° view of your customers and seamless integration into Microsoft Azure and Microsoft 365.
Built With Neptune
The itmX crm suite is built with Neptune, so SAP-integrated processes reach the people who need them wherever they work. Below: the itmX service module on mobile, from the technician dashboard through equipment records, checklists and time recording.
Time Recording
Start/stop capture for travel, setup, work and break time on the order.
Equipment Detail
Equipment master data, warranty, functional location and site address.
Checklists
Checklist instances per equipment with status and creation history.
Customer Detail
Customer master record with contacts, orders, equipment and addresses.
Explore More From itmX
Explore the itmX crm suite on the Neptune Marketplace
See how the itmX crm suite brings marketing, sales, service and commerce together on SAP ECC or SAP S/4HANA, with a user experience that fits into Microsoft 365.
itmX GmbH Partner Profile
itmX GmbH delivers seamless customer experiences and a true 360° view across marketing, sales, commerce and service. With extensive CRM and Microsoft expertise, and as part of NTT DATA Business Solutions, itmX helps organizations modernize customer-facing processes and build stronger customer relationships.