The technician’s day on one device: today’s service orders, the asset’s history and documents, the checklist, the parts on the van, time and material recording, photos, the customer’s signature and the service report as a PDF before leaving the site. Works offline for days, not hours.

A completed job confirms time and material against the SAP service order and, where you use it, to time recording in SAP HR. The billing request is created from actuals the same day. A part used on site reserves the replacement; a follow-up found during the visit opens the next order. The customer gets the report from SAP, not from a phone call.

Before the visit, the agent briefs the technician: what failed last time on this asset, what parts were used, what the customer reported. On site, it suggests likely causes from service history. Afterwards, it drafts the service report from the checklist, photos and notes for the technician to confirm.