Simplify, Connect, Transform: How Coop Pronto AG Modernized SAP to Be Fit for the Future.

With more than 320 locations across Switzerland and Liechtenstein, Coop Pronto AG relies on SAP to keep a complex, distributed business running. But years of individual developments, interfaces, and evolving processes had created an increasingly complex IT landscape.

The move to SAP S/4HANA became an opportunity to change that. Together with retailsolutions and Neptune Software, Coop Pronto AG simplified its SAP landscape, modernized business processes, and created intuitive applications that connect employees with the systems and information they need to get work done.

The result is a more standardized, flexible SAP environment built not only for today’s operations, but for what comes next.

The Challenge: Modernizing SAP While Reducing IT Complexity.

For many years, Coop Pronto AG’s SAP landscape had been growing continuously in complexity. The central SAP ECC system spanned in multiple directions, encompassing over 3,000 individual developments, over 100 interfaces, and a variety of processes that connected across different systems. Over time, these processes had multiplied and diverged; each becoming an additional thread to an already complex web. The truth was, the classic SAP interfaces, as functional as they were, were never designed with the modern user in mind.

A few key challenges stood out to the Coop Pronto AG team. Not only did they have to manage the thousands of individual SAP developments and the multiple interfaces between different systems, but they also had a varied and partially undocumented process. Coupled with the limited user-friendliness of their classic SAP interfaces, Coop Pronto AG was facing high effort and input required to maintain and innovate their landscape.

When the decision to move to SAP S/4HANA was made, they saw it not only as a necessary tech upgrade but also as an opportunity to do things properly. This was their moment to transform their business: by harmonizing the SAP landscape while simultaneously laying the groundwork for future innovation.

The Solution: Connecting SAP, Applications, and Business Processes with Neptune.

During their ERP transformation journey, Coop Pronto AG, together with retailsolutions, decided it was time to build something that employees would actually want to use. 

That is where Neptune Software came in. 

The goal was to make SAP applications and business processes simpler, more modern, and more user-friendly, without sacrificing the benefits of their SAP ecosystem. 

Neptune was selected as the AI application development platform to sit alongside their SAP transformation. This was not to replace SAP processes, nor was it to add another layer of complexity. The aim was simple. To create a flexible application layer that guides employees intuitively through their daily tasks while seamlessly connecting multiple systems. The complex web from before was slowly going to become untangled.

Neptune became the thread that tied SAP S/4HANA, SAP Fiori, SAP Commerce Cloud together.

Modern applications can be developed flexibly and adapted to the requirements of individual business departments, while business logic and data remain securely in the SAP back end. Neptune was the unified user experience built on top of a modern SAP architecture, enabling Coop Pronto AG to get the most out of its SAP investment while creating intuitive solutions that simplify processes and make employees’ working lives easier.

The close collaboration between Coop Pronto AG, retailsolutions, and Neptune Software was a decisive factor in the project’s success. retailsolutions brought its depth of SAP retail expertise to guide the SAP S4/HANA transformation. Neptune brought speed, flexibility and consistency to the application layer, supporting the rapid development of modern SAP applications and creating a consistent user experience. Together they moved faster than any one party could alone.

“We were able to use the SAP S/4HANA transformation to modernise our business processes and, together with Neptune, create modern applications and a unified user experience for our employees.”
Pierre Das
Head of SAP, Coop Pronto AG

Example 1: Control of Product Availability at the Postal Code (ZIP Code) Level

business through a modern Neptune App, with results delivered via API straight to the heating oil web shop. Short-term changes, like blocking a product or restricting a region, can be made with a single click.

The app also ensures that customer orders placed through telesales and the Coop heating oil web shop are automatically matched to the right tank farm and freight forwarder, and that any changes to contracts or scheduling are reflected immediately.

On top of that, features like dummy forwarders for special shipments and easy list upload/download options make day-to-day operations noticeably more efficient and flexible.

“In everyday operations, we benefit from the fact that product and regional restrictions, and dispatch changes can be implemented quickly, and that the assignment in the customer order is carried out reliably.”

Stefan Meier
Project Manager, Coop Pronto AG

Example 2: Payment and Installment Agreement

With Neptune, the installment payment process has become significantly simpler and faster. The app guides the user through a structured workflow to work out a payment plan together with the customer.

The built-in simulation feature is especially valuable: it lets users quickly run through different scenarios and discuss them directly with the customer—before any binding agreement is made. This allows the team to respond to individual customer needs in a targeted and flexible way.

One major improvement: previously, the due date had to be manually corrected for every installment—an error-prone step that was, frankly, unnecessary. That work is now eliminated entirely, and the dunning run (reminder/collections process) now shows the correct due dates for all invoices.

“To support customers with the flexible payment of heating oil invoices, we developed an optimized application with Neptune. The result? A solution with which we can respond to our customers in a tailor-made way and maintain an overview at all times.”

Marion Simet
Head of Accounts Receivable, Coop Pronto AG

The Results: A Modern SAP Landscape Built for Efficient Operations.

With the SAP S/4HANA transformation, Coop Pronto AG laid the foundation for a modern and future-proof enterprise architecture. 

Individual SAP developments were reduced, and processes were consistently standardized, directly cutting the complexity that had accumulated over the years.

Modern SAP and Fiori applications have replaced the classic interfaces that slowed teams down. Now, teams have intuitive applications that simplify daily work and provide exactly the functionality employees need for their tasks.

Underneath it all, Coop Pronto AG now has a future-proof SAP landscape. SAP S/4HANA, Neptune Software, and the broader SAP technology stack now form a coherent, modern architecture. One that is ready for the next wave of digitalization and AI initiatives, whenever they come. This agility within the systems means new requirements will be implemented quickly and with flexibility in application. 

Business departments can be involved early in the process, enabling more efficient collaboration by actively contributing to the design of new processes. 

About Coop Pronto AG

Coop Pronto AG is one of Switzerland’s leading convenience, gas station and energy companies. With over 320 locations in its portfolio, spread across Switzerland and Liechtenstein, Coop Pronto AG needed to run efficiently and at scale.

At the center of their business processes sits SAP. As Coop Pronto AG readied for their SAP S/4HANA transformation, they were faced with a clear reality. The need to standardize processes, simplify the IT landscape, and at the same time create a modern user experience for employees.

About retailsolutions

retailsolutions is one of Europe’s leading SAP Retail consulting firms supporting companies worldwide with complex SAP transformation projects.

With 12 locations across Europe, North America and South Africa, among others, retailsolutions supports international customers along the entire value chain.

As part of Coop Pronto AG’s SAP S/4HANA modernization, retailsolutions is supporting the project as an implementation partner, utilizing Neptune to deliver modern SAP and Fiori applications for the business units. The focus is on sustainable, future-proof IT solutions that are consistently further developed through ongoing investment in innovative technologies and the expertise of its staff.

For Coop Pronto AG, the SAP S/4HANA transformation is far more than a technical upgrade. The project created the foundation for standardized processes, modern applications, and a future-proof IT landscape. With this investment, Coop Pronto AG has a solid foundation for innovation, which, in this modern age, is a necessary staple for any successful business.