Trusted by SAP Experts and Industry Leaders
From Self-Help to Escalation.
Here’s How We’ve Got You Covered.
Self-Service
With our searchable documentation, curated knowledge base, active user community, and on-demand eLearning platform.
Support Portal
Submit and track support tickets, adjust priority levels, and monitor resolution progress. Log issues, track updates, and get direct support from the product team. Including SAP-related questions and complex debugging help.
Personalized Service
Get direct access to your Customer Success Manager or Account Executive when you need faster resolution, strategic input, or technical guidance and Weekend support.
Choose the Level of Coverage That Works for You.
Included in all commercial licenses, Basic Support covers standard incidents submitted via the support portal during business hours. Access all online resources plus product version updates.
Designed for customers with global teams or mission-critical processes. Includes 24/7 ticket response, technical guidance and weekend support for urgent issues. Raise priority levels directly in the portal — or escalate through your Customer Success Manager or Account Executive for faster routing and visibility.
We support Neptune DXP – SAP Edition and Open Edition, running in ECC, S/4HANA, or ABAP Cloud. Available across desktop, tablet, mobile, and ruggedized environments.
Everything You Expect From an Enterprise-Grade Support Team.
Real-Time Ticket Tracking and Priority Setting.
Global Coverage and Regional Expertise.
SAP-Native Troubleshooting and Debug Support.
Integrated Feedback Loop With Product Teams.
Access to eLearning, Community, Documentation and Release Notes.
“We’ve worked with a lot of vendors, but Neptune’s support really stands out. The product team doesn’t just close tickets, they solve the root cause fast.”
Director of IT Operations
Global Manufacturing Group
