“Today more than 600 employees, representing a wide range of managers and operating units, actively use the app to manage O&M in both online and offline mode,” said Ronny Olaisen, Senior Maintenance Specialist, at Statkraft.
That’s because word got around quickly that the project team had successfully streamlined the app. Users saw that it looked better, that more information could be presented to them, and that the system was more usable overall. In turn, that led to increased interest in the app. New users across the company began searching for the app, and could quickly download it from an easy-to-use app store.
Today, new users find it easy to create and release a work order in the system with a few simple clicks. They’re impressed by the back-end functions that are being managed seamlessly by the app.
“Key functionality for maintenance notifications and work orders is handled via the app in an intuitive and self-explainable interface,” said Ronny Olaisen. “Another key win? How easy it is to find important information when producing work orders, something that’s typically challenging in standard SAP transactions.”
Use has increased across mobile and desktop, while online and offline transactions are handled with ease.
For example, an employee tackling maintenance can simply open the work order, accomplish all relevant tasks, and then save when complete, regardless of whether they are on the network at the time. The app registers the data, saves it on the device, and pushes it out when that user is back online.
Overall, Statkraft has optimized the maintenance process, including reporting with the new mini ERP system. Users feel confident that they have the correct object costing and an accurate picture of the work order process.
Over time, the company has added even more capabilities and use cases. In particular, enabling detailed time management by individual operations turned out to be important functionality that meets the company’s needs well beyond maintenance. Now users responsible for field services and warehouse management as well as Mechanical, Electro, Civil, and Environmental workers (to name a few) have the access and capabilities they need to do complete their work efficiently and effectively.
“Today, the Statkraft technology team supports an advanced level of SAP functionality, one that’s easy for developers to manage and maintain,” said Ronny Olaisen. “And now that it’s possible for Statkraft to build whatever it likes using Neptune Software, the company is considering dividing the app into several apps to simplify them further, and adding mobile HR workflow, including time entry and travel expenses, creating a win-win for developers and users alike.”
Perhaps most importantly, users now see that it’s possible to tackle complex SAP business processes easily, leading to one user calling the system “a mini ERP system in your pocket.”