Birkenstock boosts B2B customer service levels with mobile order processing app
To help sales reps provide efficient online and offline services to its B2B customers, German footwear manufacturer Birkenstock developed a mobile order processing application – a modern, mobile B2B customer service app.
As the solution needed to be simple to use, market-ready in a short amount of time, and fully SAP-connected, Birkenstock developed the app with Neptune Software’s DX Platform (DXP).
“We want to make sure we’re prepared for the market. And to help our sales reps get the most from direct dialogue with our B2B clients, we needed a modern and professional order processing solution.” Kay Schmickler, Web Application Specialist, Birkenstock.
In this video, he looks at Birkenstock’s need for B2B sales support tools, his team’s development guidelines, the evolutions roadmap, and gives a hands-on demonstration of the application’s functionality.
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- Kay Schmickler, Web Applications Specialist at Birkenstock
- Supports online and/or offline order placing
- SAP-connected for real-time customer and stock information
- Development was quick with Neptune DXP and the SAP-native module
- App is icon-driven, interactive, function-oriented, process-driven, and dynamic
- Project challenges
- Development guidelines
- Evolutions roadmap
- Options cloud
- Hands-on demo of the app
- B2B customer service app