Wholesale and Construction Customer Success Story with Neptune DXP
Challenge: Automating processes to meet customer demand
Navigating the incredible change in the wholesale construction industry over the last 80 years has been a constant effort. But, for Rotterdam-based Keller’s IJzerhandel, continuing to provide the high-quality products and services it is known for — while adapting to the speed of doing business today — is one of the tougher challenges it has faced.
To stay competitive in a tight market and keep up with customer demand, the company, which manages more than 35,000 stock units — the tools, hardware, hinges, and locks that keep the construction industry moving — knew that automating key processes would be important. Overhauling the manual order fulfillment process for in-store customers was their first priority.
“Because we are a family-owned business, I have many tasks, including overseeing technology,” says third-generation owner, Ard Keller. “Our SAP server is hosted off-premises, we have a hardware partner for devices, and we look to bring in managed services where possible to help keep IT simple, secure, and efficient.”
While Keller’s IJzerhandel uses SAP ERP to provide core business functions, a review of SAP’s mobile offering, ITS, made it clear that the solution didn’t meet their needs for responsive design. Further, the company needed a solution that was both affordable and easy to develop, deploy, and use.
That’s when Dave van de Ven, Business Unit Manager at Aiden, suggested Neptune Software.
“Neptune Software wasn’t a hard sell,” says Dave, “Keller’s IJzerhandel was eager to move forward, in part because doing so was not a big investment for them.”
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“My 80-year-old father, who helped build this business all those years ago, finds it easy to use the handheld scanner and Neptune DXP app for inventory.”
-Ard Keller, Owner of Keller IJzerhandel
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